When will I receive my doll after purchase?

For normal orders on available stock you can expect your purchase to be delivered to you within 3-7 working days in New Zealand and 6-10 working days internationally. Once your doll has been shipped, you will be sent a notification email. When making a Pre-order, please take note of the delivery time specified when placing the order.

Delivery Target Times: 

(Please note these are the delivery target times of NZ Post.)

NZ North Island:        1-3 working days (Tracked, Signature Required)

NZ South Island:        2-6 working days (Tracked, Signature Required)

Australia:                    3-6 working days (Tracked, Signature Required)

Rest of the World:     6-10 working days (Non-tracked, Economy Service)

 **All NZ and Australia packages will be tracked and require signature on delivery.  Packages delivered everywhere else will not be tracked. 

Can I pick up my Doll instead of delivery?

We are only offering a delivery service at this time.

Do you ship internationally?

Yes. We ship all over the World!

Do you sell to retail outlets?

Yes, if you are a retail store and would like to become a stockist of our Pipi Mā products, please email us directly to place an order

Can I change the batteries in the 2nd Generation Kōrero Range Dolls released for pre-order from September 20th 2017?

Yes.  The 2nd Generation Kōrero Range Pipi Mā Dolls are AAA battery powered. 

Do they come with batteries included?

No.  The batteries are not included. 

What does Pipi Mā do for the Māori language?

Pipi Mā makes the Māori language cool by imbedding the idea into our children that te reo Māori is awesome and that Pipi Mā is as cool as the likes of Dora the Explorer and Doc Mcstuffins. Pipi Mā takes the best of pop culture and carries the status of te reo Māori into the same domain as its Nickelodeon or Disney counterparts.

What are the benefits for my child?

There are many benefits for you and your child when interacting with the Pipi Mā dolls.We have refined these to 3 main benefits:

Normalising and promoting the use of the Māori language is the ultimate benefit of Pipi Mā. Each doll encourages your child to use the language on a regular basis and initiates conversation and Māori language interaction between all family members thus raising the status of the language in your home.

Pipi Mā is a product that allows our children to hear, see and express themselves, their culture and language affirming their sense of self, identity, community and place in the world.

Each Pipi Mā doll is made with the softest plush material and are perfect snuggle buddies for your child in the home, in the car, travelling near or far.

What if I can't speak Māori?

Pipi Mā is for everyone and for all levels of fluency. Our specially designed bi-lingual Puka Mātua (Parent Booklet), comes with each doll and has been provided to assist those with little or no understanding of the Māori language.

What if I lose my Puka Mātua, Parent Card?

No worries. Just click here for a downloadable version.

Do the dolls say the same thing?

No they don't. Each doll has their own unique set of dialogue, questions and songs. Please see the Puka Mātua (Parent Card) for further information. 

What if there is a fault with my doll?

We at Pipi Mā have worked at our best to ensure a quality product. However, in the unlikely event that there is a fault with your doll please contact us immediately and we will personally take care of the issue.

Are the Pipi Mā Dolls safe for my child?

The creators of Pipi Mā have worked closely with the manufacturers on the designs of our products to ensure that we meet all safety standards and regulations as stipulated in the Product Safety Standards (Children's Toys) Regulations Act 2005

Where are the Pipi Mā Dolls made?

Pipi Mā is a Māori concept, designed by Māori here in Aotearoa to support the development of te reo in youngsters. To ensure Pipi Mā is accessible for all families, the creators at Pipi Mā personally undertook several on-site inspections and visits with our manufacturer in China before commissioning our products from them. We can assure our customers that we are confident in the production processes and quality of work from our manufacturer, and are pleased that we can offer Pipi Mā at a reasonable price for families.

How do I order/buy a doll?

When there are dolls in stock or Pre-orders available they will appear here in our website in the Toa/Shop.

Do you accept part payment or layby?

Unfortunately we can only accept full payment at this time. However, this is definitely an option we are exploring for future sales.

Can I replace the Batteries on my doll purchased before September 20th 2017?

These are the 1st generation of Pipi Mā dolls, the batteries in these models cannot be changed. The batteries on these voice-boxes have one lifetime. There is a 12 month warranty money back guarantee on all voice-boxes. 

What type of batteries does the 1st Generation use?

The voice-boxes of the 1st generation operate using a button cell battery.

Why can't I replace the batteries of the 1st Generation Dolls?

Once the voice-box is placed in the doll, they are sewn shut.

What if I try to replace the 1st Generation Doll battery myself?

Please contact us if your battery stops working within 12 months and we will organise a refund or replacement. If you attempt to replace the battery yourself, this may deem the warranty void.

How long will the 1st Generation Doll batteries last?

Our manufacturer states the voice-boxes can last up to 24 months. The battery lifetime depends on how often the button is pushed so there is no definite answer on a specified lifetime.

Does the 12-month warranty mean it will only last for 12 months?

No it doesn't, your doll could still be talking well after 12 months. 12 months is a standard warranty time on products and goods under the Consumers Guarantee Act 1993.